Refunds policy

Refunds are applicable only to physical products. Event tickets and digital products including downloadable files, webinars, etc. are non-refundable.

Hera Allure engages itself to provide you with the best service and experience. Enjoy your time with us or you have feedback for us? We want to hear from you!

Email us contact@heraallure.com or DM us on socials! Our team is very responsive.

Conditions for bookings & refunds:

Click here to read more about our booking & refund policy.

Conditions for product replacement:

If a defect is detected in your physical product within 48 hours of receipt, kindly email contact@heraallure.com

In order to be eligible for a replacement, please make sure that:

• The goods were purchased in the last 10 days

• The defect has been detected within 24 hours of receipt of parcel

• The goods are in the original packaging

• Contact Hera Allure's team as soon as the issue is detected.

The following scenarios where physical item cannot be replaced/ refunded:

• The delivery was handled by our own team, handed over directly to you.

• The goods which after delivery, according to their nature, have been mixed with other items.

• Product misuse; involves the user intentionally using a product in a manner that is not intended, recommended, or reasonably foreseeable by the manufacturer, even if they are aware it is the wrong way to use it

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail contact@heraallure.com